At first, when you were ordering your server, you had to choose a hosting location for it. We usually suggest to pick the location closest to you or your main player base.
If you experience a high latency because your player base is far from the original server location, we can move the location of your server. Please make sure that you back-up your server before any of the moving process!
To move your server, please let our Support Agents know by opening a ticket in WiseHosting Billing Area. It's important to include the information of:
- Which server you'd like to move
- Where should the new location be
- What is the reason of moving your server
After our Support Agents have accepted your request, they will let you know when your server transfer will take action. You might experience short downtime while the server is being transferred.
Before you open a ticket, check where your server will actually perform best. Our free Server Location Finder tests your ping to every WiseHosting location, so you can choose a new location based on real numbers instead of guessing.
If your players are spread across different countries, add where each of them lives and the tool shows which location keeps most of the group under about 100 ms. Once you’ve picked one, include it in your support ticket as the new location.
